Remote Assist Terms & Conditions
Remote Assist allows a member of our technical team to connect to your computer and control the system remotely. This allows us to attend to most software-related technical problems without having to dispatch a technician to your office.
By utilising our Remote Assist (Remote Desktop Support) service you understand and agree to the following conditions:
- You understand that by requesting remote assistance you are providing Next Generation Digital Technologies support personnel with access to and control of your computer.
- During the remote support session, you will still have full control of your computer, will be able to see what the technician is doing, and can cancel the connection at any time.
- In order to provide remote access to your computer, you will be installing the Splashtop, Ninja and/or RustDesk software on your computer.
- Next Generation Digital Technologies recommends (for your security and privacy) that you exit any applications you have open that are displaying content of a personal or confidential nature before allowing a technician to initiate a remote assist session. We also recommend that you remain present at your computer throughout the entire remote session.
- By requesting and accepting remote support from Next Generation Digital Technologies, you accept responsibility for all changes made to your computer including system settings.
- Next Generation Digital Technologies undertakes to take the utmost care when working on your computer however, we cannot guarantee that we will be able to resolve your problem or that attempting to resolve the problem will not result in additional problems requiring an onsite callout or workshop service.
- It remains your responsibility to ensure that you have an up-to-date backup of the data on your computer. Next Generation Digital Technologies will not be held responsible for any consequential damage or data loss under any circumstances.
- Next Generation Digital Technologies reserves the right to record all remote assistance sessions for security and reference purposes.
- Next Generation Digital Technologies support personnel will never access your computer without your consent, or share your connection information with 3rd parties. If you suspect that your computer has been accessed without your consent, please contact us immediately!
- Next Generation Digital Technologies undertakes that its staff and contractors shall not remotely control any computer system by way of impersonating a user though screensharing, controlling the keyboard and mouse, or any other interactive method without the express permission of the user. Our staff and contractors are required to sign non-disclosure agreements and abide by a strict code of conduct.
- You agree that Next Generation Digital Technologies shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the provision of remote access services, including but not limited to, loss of data, business interruption, or financial loss.
- You (The Customer) agree to indemnify and hold Next Generation Digital Technologies, its employees, and contractors harmless from any claims, demands, actions, or liabilities, including reasonable attorney’s fees, arising from or related to the customer’s use of the remote access services, breach of this agreement, or violation of any applicable laws or regulations.