Weekly Review Report | Next Generation Digital

Customer *

Customer Name

Date / Time *

Date

Time

Site Health

General notes

(optional) Any general notes you would like to make regarding all systems or a specific system at the customer's site.

Components

Select the components you will be reporting on.

Include these sections in the report

Workstation backups
Server backups
Patch Management
Anti-Virus

Patch Status Score *

Please provide the Patch Status Score as a %

Are there any Patch Management failures or problems to report *

Report any failed patches or any workstations / servers where the last scan was not successful.

Patch Management remediation *

Please provide details of actions taken and/or planned remediation steps for resolving problems relating to patch management. Our benchmark is 95%+ for all clients.

Patch Management Notes

(optional) Any notes that you would like to make regarding patch management.

Upload Patch Management report

Click or drag a file to this area to upload.

(optional) You can upload your patch management report that supports your findings above.

Is anti-virus software present on all systems? *

Verification that anti-virus software is installed on all computers. The number of computers with anti-virus installed should balance the number of systems in the RMM.

Do all the systems have the latest anti-virus definitions? *

Verification that anti-virus definitions are not older than 48 hours and all systems have reported status within the last 48 hours.

Anti-virus problems and planned remediation *

Please provide details of actions taken and/or planned remediation steps for resolving problems relating to anti-virus.

Anti-virus Notes

(optional) Any notes that you would like to make regarding the anti-virus

Upload anti-virus report

Click or drag a file to this area to upload.

(optional) You can upload your anti-virus report that supports your findings above. The report should display all the computers, the version of anti-virus they have installed as well as the product version.

Did backups complete successfully for the relevant workstations? *

Verification that backups for the relevant workstations completed successfully at documented interval specified for the customer.

Workstation backup problems and planned remediation *

Please provide details of actions taken and/or planned remediation steps for resolving problems relating to workstation backups.

Workstation Backup Notes

(optional) Any notes that you would like to make regarding the workstation backups.

Upload workstation backup report

Click or drag a file to this area to upload.

You can upload a backup report / screenshot that supports your findings above. The report should display all the computers, status of last backup, and when the last backup took place.

Did backups complete successfully for the relevant servers? *

Verification that backups for the relevant servers completed successfully at documented interval specified for the customer.

Server backup problems and planned remediation *

Please provide details of actions taken and/or planned remediation steps for resolving problems relating to server backups.

Server Backup Notes

(optional) Any notes that you would like to make regarding the server backups.

Upload server backup report

Click or drag a file to this area to upload.

(optional) You can upload a backup report / screenshot that supports your findings above. The report should display all the computers, status of last backup, and when the last backup took place.

Do you need to report on offsite replication? *

Did offsite replication complete successfully during the last internal? *

Verification that offsite replication is completing successfully at the required interval for the customer?

Replication problems and planned remediation *

Please provide details of actions taken and/or planned remediation steps for resolving problems relating to offsite replication.

Replication Notes

(optional) Any notes that you would like to make regarding offsite replication.

Upload replication report

Click or drag a file to this area to upload.

(optional) You can upload a replication report / screenshot that supports your findings above.

Technician Name *

First

Last

Confirmation *

I hereby confirm that the information provided in this report is accurate, complete and that any documents submitted along with this application form are genuine and were created on the same day this report was submitted.

The accuracy of weekly reports is a key performance area. Members of the technical team will be held accountable for errors and omissions.